Hey, you know a couple of days ago I penned a letter to Telstra complaining about a few things. Well I just got an email entitled: “Your Telstra Experience. You speak, we’ll listen.”
Cool, I thought, someone’s really paying attention here. That’s service for you. I complain about their poor service and annoying approach to asking for feedback and within a couple of days I have a response.
Or a letter asking for feedback…
And, by the way, I think it’s interesting that the Telstra logo colour chosen for this message is green. When I bought my SIM the branding was all a go-getting, cool blue. Now when they are looking for feedback it’s moved to a lovely calming green. This is an organisation that leaves nothing, except perhaps its actual service, to chance.